Ticket Issuance and Exchange Instructions at Hanh Cafe Bus

As soon as we receive confirmation of successful payment, we will issue an electronic ticket to you via email or SMS, according to the information you have registered and confirmed with our staff. Please keep the booking code to present at the departure point.

Ticket Exchange Instructions:

Ticket Exchange Timeframe:

Please bring the confirmation letter containing the transaction code to exchange for a boarding ticket at the registered office at least 60 minutes before departure for convenience.

Information Verification:

When collecting the ticket at the ticket counter, Hanh Cafe staff will verify the information and you will need to present valid identification to receive the ticket. You must present one of the following photo IDs:

• National ID card
• Passport
• Driver’s license
• Student ID card
• Birth certificate (if you are purchasing a ticket for a child)

These documents must be valid to receive the ticket.

Notes on Payment and Ticket Holding:

Payment after Booking:

If you book a ticket in advance and choose to pay later, please make the payment within 12 hours (from 08:00 to 17:00 daily, excluding Saturdays and Sundays) for your ticket to be valid.

Ticket Holding:

Tickets booked through the Hanh Cafe website will be reserved for you until the ticket issuance deadline. If you do not collect and pay for the ticket within the specified time, the system will automatically cancel your booking, and you will not be able to receive the ticket.

Specific Procedure:

Booking a Ticket:

You can book a ticket through our website or our support channels.

Booking Confirmation:

After confirming your booking, we will send detailed payment instructions via Email, SMS, and Zalo OA.

Payment:

Make the payment via an ATM card registered with Internet Banking as per the instructions.

• Clearly state the order number and personal information when making the transaction.

Payment Confirmation:

After successful payment, you will receive a booking confirmation via Email, SMS, and Zalo OA from us.

Issuance of Electronic Ticket:

We will issue an electronic ticket and send it to you via email or SMS.

Customer Support:

If you have any questions, please contact our customer support team for timely assistance. We are always ready to answer and assist you in any situation.

Thank you for trusting and using our services. We aim to provide you with the best and most convenient service experience.