Service Provision Conditions at Hanh Cafe Bus

Hanh Cafe Bus is committed to providing customers with high-quality, safe, and reliable transportation services. To ensure the rights of both customers and the company, we outline the following service provision conditions:

1. Registration and Confirmation of Services

   • Personal Information: Customers need to provide complete and accurate personal information including full name, phone number, email address, and other required information as requested by Hanh Cafe when registering for services.
   • Booking Confirmation: After customers register for services, Hanh Cafe will send booking confirmation via email or SMS. Customers need to review and confirm the booking information.

2. Payment Conditions

   • Payment Methods: Customers can pay via international credit/debit cards, bank transfer, e-wallets, or accepted electronic payment gateways.
   • Payment Deadline: Payment must be made before the specified deadline by Hanh Cafe. For pre-booked services, payment must be completed at least 24 hours before using the service.

3. Cancellation Policy and Refunds

   • Cancellation of Booking: Customers have the right to cancel bookings according to the terms and conditions published on the Hanh Cafe website. Cancellation fees may apply depending on the cancellation time before the departure date.
   • Refunds: In case of valid cancellations, Hanh Cafe will refund according to the refund policy. The refund time may vary from 5-7 working days depending on the payment method.

4. Luggage Regulations

   • Luggage Weight: Customers are allowed to carry personal luggage within the specified limits by Hanh Cafe. Excess baggage may be subject to additional fees.
   • Luggage Insurance: Hanh Cafe is not responsible for lost or damaged luggage during transportation unless caused by the company's error.

5. Customer Responsibilities

   • Punctuality: Customers need to be present at the pick-up point at least 15 minutes before departure. Hanh Cafe is not responsible for any delays caused by customers.
   • Compliance with Regulations: Customers must comply with the regulations and instructions of Hanh Cafe staff throughout the journey. Passengers are not allowed to carry prohibited items as per legal regulations and company policies.

6. Hanh Cafe Responsibilities

   • Service Provision: Hanh Cafe commits to providing transportation services as described and according to the published itinerary.
   • Safety: We ensure that all transportation vehicles meet safety standards and are regularly maintained.
   • Customer Support: The customer support team is always available to resolve issues arising during service usage, including complaints and emergency assistance.

7. Force Majeure

   • Natural Disasters and Force Majeure Events: In the event of force majeure such as natural disasters, epidemics, or situations beyond the company's control, Hanh Cafe reserves the right to change or cancel services without compensation. We will inform customers promptly and provide assistance in rescheduling the itinerary or issuing refunds if necessary.

8. Customer Rights Protection

   • Information Security: Hanh Cafe is committed to protecting all customers' personal information and will not disclose it to third parties without the customer's consent, except as required by law enforcement agencies.
   • Dispute Resolution: Any disputes arising will be resolved in a cooperative and respectful manner, respecting the rights of customers. If negotiations fail, the dispute will be referred to the competent authority for resolution according to legal regulations.

Contact and Support

If customers have any questions about the service provision conditions or need assistance, please contact us via the following channels:

• Email: nhaxehanhcafe1605@gmail.com
• Hotline: 0905395368
• Address: 106 Phong Chau, Nha Trang, Vinh Thai

We are always ready to support and ensure the best service experience for customers.