Ticket Exchange/Cancellation Policy at Hanh Cafe Bus

Hanh Cafe Bus strives to provide the best service and ensure customer satisfaction. We understand that sometimes unexpected situations occur, making it necessary for you to change or cancel your tickets. Below is our ticket exchange/cancellation policy to ensure the rights of our customers.

1. Instructions for Ticket Exchange/Cancellation
Customers who need to exchange or cancel tickets can do so via our website or contact us directly for assistance:

Hotline: 0905 395 368

2. Ticket Cancellation Timeframe
- Before 48 hours of departure: Customers will receive a 50% refund of the ticket value.
- After 48 hours of departure: No refund will be issued.

3. Ticket Exchange Timeframe
- Customers are allowed to exchange their tickets once within 10 days from the date of departure.

4. Important Notes
- The above policy does not apply during holidays:
- Tickets purchased during holidays are non-refundable.
- Ticket exchanges are not supported during holidays.

Instructions for Ticket Exchange/Cancellation

1. Exchange/Cancel Tickets via Website
1. Log in to your account:
- Visit nhaxehanhcafe.vn and log in to your account.

2. Select ticket management:
- Go to the "Manage Tickets" section in your account.

3. Proceed with ticket exchange or cancellation:
- Choose the ticket you want to exchange or cancel and follow the on-screen instructions. The system will display options for exchanging or canceling the ticket and the applicable conditions.

4. Confirm information:
- Check and confirm the information for exchanging or canceling the ticket. Complete the confirmation to submit your request.

5. Receive notification:
- After your request is processed, you will receive a notification via email or SMS about the status of your request.

2. Exchange/Cancel Tickets via Hotline
1. Call the hotline:
- Call 0905 395 368 to connect with our customer support team.

2. Provide information:
- Provide ticket information and the reason for exchange or cancellation. The staff will guide you through the next steps.

3. Confirm request:
- Confirm the information with the support staff and receive notification about the status of your request.

Commitment to Customer Support
Hanh Cafe Bus is committed to supporting customers promptly and efficiently. Our customer support team is always ready to answer any questions and handle your ticket exchange/cancellation requests.

We look forward to your cooperation and understanding regarding the above regulations. Thank you for trusting and using Hanh Cafe Bus services.